HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will receive an automated email stating that your order has been processed. After the order is sent to you, you will receive another email stating that your order has been shipped. We will provide you with the order number and track its shipment for you.

You can also search your order numbers in "Track Orders" in Navigation or you can also search on 17 Track Web: www.17track.net

If you do not receive the confirmation email, please check your trash box or advertising box in case or contact our staff. We are happy to answer your questions online.

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
Once you're at checkout, you will get the estimated time of arrival of each product ordered. Depending on the location of the product and the shipping method you choose, delivery may be delayed due to this virus. I hope you understand.

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?
At Poava we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:
1.Your order number
2.A description of the problem
3.Pictures of the faulty item(s)

THERE IS AN ITEM MISSING FROM MY ORDER. WHAT SHOULD I DO?
If an item is missing from your order and we did not informed you by email, we are very sorry. Please do not hesitate to contact our customer services with:
1.Your order number
2.The reference of the missing item.

ABOUT DELIVERY
UPS
UPS will deliver your parcel at the delivery address indicated when finalising your order. If you are not present during the delivery UPS can:

- If you indicated a home address :Make another delivery attempt on the following day or drop your parcel at a pick-up point. A note will be left in your mailbox.

- If you indicated an office address : Make another delivery attempt up to thrice. Please note that after the third attempt the parcel will be dropped at a pick-up point or sent back to sender.

Please note that in some countries, UPS can delivery your parcel in a safe place instead of directly to you.

DHL
DHL will deliver your parcel at the address indicated when finalising your order.

If you are not present during the delivery DHL can:

- If you indicated a home address : Make another delivery attempt on the following day or drop your parcel at a pick-up point. A note will be left in your mailbox.

- If you indicated an office address : Make another delivery attempt up to thrice. Please note that after the third attempt the parcel will be dropped at a pick-up point or sent back to sender.

Please note that in some countries, DHL can deliver your parcel in a safe place instead of directly to you.

How long will it take for the delivery?
The delivery period can alter according to the carrier selected and your delivery address.